Velocity Staff

Technical Support Analyst

US-KS-Kansas City
1 month ago
# Positions
0

Overview

Velocity Staff, Inc. is working with our client located in Kansas City, KS to identify for a 6 month contract to hire opportunity, a Technical Support Analyst to join their team. This is an entry level position working with the Support Services Team which provides Tier 1 and Tier 2 technical support for our client's corporate offices and remote locations.

Responsibilities

  • Perform troubleshooting, repairs, and deployment of Windows and Apple products
  • Work daily with internal customers via phone, chat, email, and occasional walk by
  • Accurately record all work and troubleshooting in tickets
  • Maintain positive, professional attitude at all times
  • Configure, deploy, and maintain mobile devices as needed
  • Other duties as assigned by the Support Services Manager or Supervisor

Qualifications

Minimum requirements:

  • Associates Degree in related field of study. Bachelor’s degree preferred.
  • 1-2 years of experience in MS Windows environment performing desk-side break/fix support.
  • Proficient in the management and troubleshooting of Microsoft desktop operating systems. (Windows 7 & 10)
  • Superior customer service and communication skills are a must. (In person, via phone and email or chat)
  • Experience with ticketing systems and a solid understanding of what information should be recorded in a ticket.
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution.
  • Working knowledge of Active Directory Users and Computers
  • Solid experience using and troubleshooting MS Office (O365) products including Office 10, 13 and 16.
  • Familiarity with Apple products including iPhone, iPad and Mac Computers

Beneficial skills: These are strong plusses.

  • Strong troubleshooting and management of Apple systems. Apple certified.
  • Technical documentation. Ability to clearly document technical processes.
  • Basic understanding of databases and data processing (use of MS SQL and/or Access).
  • Microsoft Certification. Comp-Tia Certifications
  • Experience managing Windows Servers

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