Velocity Staff

Senior ServiceNow Specialist

US-GA-Savannah
2 months ago

Overview

Velocity Staff, Inc. is working with our client located in Savannah, GA to identify a Senior ServiceNow Specialist to support the day-to-day operations, configuration and maintenance of the ServcieNow Tool Suite. 

Responsibilities

  • Perform on-going configuration and maintenance of the ServiceNow Tool Suite.
  • Support requests for new and modified reports.
  • Perform tool administration tasks as necessary.
  • Develop requirements and test plans for tool updates and roll-out of new service management modules.
  • Perform other duties as assigned.

Qualifications

Education and Experience Requirements:

  • Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job.

  • Degree in Computer Science, Management Information Systems, or technology related field preferred.

  • 7 years experience in service management systems.

 

Other Requirements: 

  • Knowledge of the ServiceNow Tool Suite and administration and tool support ITIL implementation experience.
  • ITIL Foundations v3 or 2011 Certification preferred.
  • Knowledge of Java script and basic MySQL database skills.
  • Report development skills.
  • Excellent analytical, assessment, planning, verbal and written communications skills Detail oriented.
  • ServiceNow admin certification required.
  • Advanced admin training preferred.

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