Velocity Staff

Technical Service Design Lead

US-KS-Kansas City
6 days ago
# Positions


Velocity Staff, Inc. is working with our client located in Kansas City, MO to identify for a 6 month contract to hire opportunity, a Technical Service Design Lead to join their team. The right candidate will work with Service Operations and Service Transition teams in the design, testing, and deployment of new IT solutions, hardware, and software. Partner with Support Services team members, network engineers, and systems administrators to source, design, and deploy new tools, processes, and solutions to Support Services and the client overall.



  • Work closely with Service Operations Manager to identify pain points and opportunity for improvement in Service Operations.
  • Define requirements, gather input form stakeholders, and develop design options.
  • Design and build new solutions for Support Services and business units.
  • Package applications for prompt and seamless deployment by Level 1-2 staff members.
  • Maintain current default images for all client desktop deployment hardware.
  • Assist in sourcing of appropriate hardware and lifecycle for client entities; work with vendors and management to source and test products.
  • Develop scripts to automate repetitive tasks in Support Operations.
  • Continually investigate new tools and methods to improve value of Support Services to client.
  • Manage security and maintenance patching and updates for all of desktop deployment.
  • Manage enterprise licensing agreements.
  • Monitor technical trends to ensure team is aware and prepared for changes that may affect productivity.
  • Work with Service Transition Lead to ensure new designs are well designed, tested, and ready for successful deployment.
  • Design solutions for the business as directed.
  • Perform testing on all proposed changes to ensure compatibility.
  • Other duties may be assigned as required.


  • Bachelor’s Degree in a technical field.
  • 3-5 years of technical design, testing and deployment experience; service/help desk experience; and/or related experience. Must have experience with large scale migrations.
  • Experience with Office 365, One Drive and SharePoint. Scripting experience preferred (SQL, PowerShell, etc.)
  • Certification and/or License – Microsoft Certified Solutions Expert (MCSE), Microsoft Office Specialist (MOS), Microsoft Certified Solutions Associate (MCSA), or related certifications preferred.
  • Superior knowledge of Office 365 and understanding of One Drive and SharePoint.
  • Solid understanding of Enterprise Mobile Management and/or Mobile Device Management systems.
  • Skilled with Windows 10.
  • Ability to define requirements, gather input form stakeholders, and develop design options.
  • Understand and leverage application APIs for integration into Support Services toolsets.
  • Ability to work independently and with groups of technical and non-technical team members.
  • Understanding of enterprise licensing agreements.
  • Ability to communicate clearly and effectively, both verbally and in writing.
  • Able to interact positively and work effectively with others (interpersonal skills.)
  • Able to present a positive, energetic, and patient mentoring style.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us And We Promise Not To Overwhelm Your Inbox!

Not ready to apply? Connect with us to learn about future opportunities.