Velocity Staff

  • Technical Support Specialist

    Location US-KS-Kansas City
    Posted Date 4 weeks ago(5/24/2018 12:30 PM)
    # Positions
  • Overview

    Velocity Staff, Inc. is working with our client located in Kansas City, KS to identify a Technical Support Specialist to join their Support Services team on a 6-month contract for hire opportunity. 


    This is an entry level position working with the Support Services Team which provides Tier1 and Tier 2 technical support for the client corporate office and remote locations. Technicians will utilize existing processes and tools to pro-actively support office staff and equipment.    

    • Perform troubleshooting, repairs, and deployment of Windows and Apple products
    • Work daily with internal customers via phone, chat, email, and occasional walk by
    • Accurately record all work and troubleshooting in tickets
    • Maintain positive, professional attitude at all times
    • Configure, deploy, and maintain mobile devices as needed
    • Other duties as assigned by the Support Services Manager or Supervisor


    Minimum requirements:

    • Associates Degree in related field of study. Bachelor’s degree preferred.
    • 1-2 years of experience in MS Windows environment performing desk-side break/fix support.
    • Proficient in the management and troubleshooting of Microsoft desktop operating systems. (Windows 7 & 10)
    • Superior customer service and communication skills are a must. (In person, via phone and email or chat)
    • Experience with ticketing systems and a solid understanding of what information should be recorded in a ticket.
    • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution.
    • Working knowledge of Active Directory Users and Computers
    • Solid experience using and troubleshooting MS Office (O365) products including Office 10, 13 and 16.
    • Familiarity with Apple products including iPhone, iPad and Mac Computers

    Beneficial skills: These are strong pluses.

    • Strong troubleshooting and management of Apple systems. Apple certified.
    • Technical documentation. Ability to clearly document technical processes.
    • Basic understanding of databases and data processing (use of MS SQL and/or Access).
    • Microsoft Certification. Comp-Tia Certifications
    • Experience managing Windows Servers


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