Velocity Staff

Support Engineer I

US-KS-Kansas City
2 weeks ago(11/28/2017 2:27 PM)
# Positions


Velocity Staff, Inc. is working with our client located in Kansas City to identify a dynamic and talented Support Engineer I. This is a Senior Level technical support position that would be responsible for working closely with team management to plan, test, deploy and document projects and processes. This position will also be expected to serve in a supervisory capacity as an escalation point to lower tiered technicians.      


  • Engage with Management, Project Managers, and end users to test and deploy new technologies.
  • Develop, document, and manage repeatable, best processes for Tier 3 and lower technicians.
  • Serve as an escalation point for lower tier technicians as needed.
  • Manage technical details of projects and report status to PM and management.
  • Investigate and recommend new tools and methodologies.
  • Assist management in streamlining production processes.


  • Bachelor’s Degree in Information Systems, Human-Computer Interaction, Computer Science or related.
  • 4 to 7 years of experience.
  • MCSA or greater in Windows 7 or 10.
  • Proficient in the management and migration of Microsoft desktop operating systems including 7 and 10.
  • Solid experience using and troubleshooting MS Office 365 products including 2013, 2016 and Online.
  • Superior customer service and communication skills are a must. (In person, via phone and email or chat.)
  • Experience documenting technical processes and familiar with Knowledge Base best practices.
  • Self-guided individual with the ability and drive to prioritize tasks, schedule time, and meet deadlines.
  • Able to ask directed and logical questions to determine the proper course of action.
  • Must be able to mentor and guide Jr. team members through issue resolution and customer engagements.
  • Experience managing and deploying Skype for Business.

Beneficial skills: These are strong plusses.

  • Ability to develop, troubleshoot and deploy SQL scripts and queries.
  • Experience deploying, troubleshooting and managing VoIP call systems.
  • Knowledge of Avaya switching and control systems.
  • Strong scripting experience.
  • Strong troubleshooting and management of Apple systems. Apple certified.
  • ITIL Certification.
  • Experience managing Windows Servers.


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