Velocity Staff

Telecommunications Support III

US-MO-Kansas City
3 weeks ago
# Positions
1

Overview

Velocity Staff, Inc. is working with our client located in Kansas City. MO to identify a Telecommunications Support III professional for an 18 month contract opportunity.

 

 

Responsibilities

With general supervision, this position supports, monitors, tests, and troubleshoots telecommunications systems; and provides end user support for system-related problems.

 

Position Competencies:

  • Working knowledge of standard concepts, practices, and procedures related to Telecommunications operations, including installation, maintenance, and administration of both local and remote systems.
  • Working knowledge of analog and digital voice grade circuits, including proper alignment techniques and testing practices. Understands both digital and optical hierarchies and their application throughout the corporate and public networks.
  • Working knowledge of Call Center operations relative to telecommunications systems, including installation, maintenance, and support of PBX, ACD and all associated equipment to meet required Call Center specifications.
  • Familiar with business goals, corporate IT standards, strategy and service level agreements.
  • Communicates effectively with both technical and non-technical staff.
  • Establishes and maintains cooperative relationships with members of the technical team.
  • Establishes and maintains cooperative relationships with end-users.
  • Creates and maintains professional and business relationships with telecommunications vendors and contractors.
  • Manages time effectively while assuring attention to details.
  • Finishes tasks accurately, completely and on time.
  • Makes sound decisions with general guidance.
  • Takes the initiative to seek and identify appropriate solutions to problems.

Results Expected:

  • Installs equipment in a timely manner.
  • Monitors, maintains and repairs telecommunications system components (for example, PBX, ACD, TDM, and VRU).
  • Supports fiber-optic and telephone cables.
  • Assists with designing, configuring, and supporting client voicemail messaging system and phone systems/infrastructure (both wired and wireless), assuring that requirements are met.
  • Assists with evaluating new products and working with vendors to develop telecommunications solutions for business needs.
  • Recommends upgrades, patches and new applications/equipment.
  • Participates in projects/systems/issues of medium complexity as team member.
  • Provides technical support and guidance to end users. Guides the user through diagnostic and resolution procedures, using clear and concise directions.
  • Troubleshoots issues using good judgment, attention to detail and in a timely manner. Escalates problems when necessary and learns from their successful resolution for future issues.
  • Provides input into the disaster recovery plan, understanding and considering organization and IT standards and policies.

Qualifications

Mandatory:

  • Installs equipment in a timely manner.
  • Designs, configures, and supports client's voicemail messaging system; phone systems/infrastructure (both wired and wireless); and intelligent multiplexing systems (including TDM and optical-based networks), assuring that project requirements are met.
  • Working knowledge of VOIP services, applications, and installations with corporate communication systems.
  • Working knowledge of ACD and call center telecommunications
  • Monitors protocol compatibility and performs system tuning to ensure maximum performance.
  • Makes recommendations for improvement, including upgrades, patches, and new applications/equipment.
  • Assists in the development and documentation of technical standards. Schematically depicts communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
  • Provides technical support and guidance (Level 2) to end users. Guides the user through diagnostic and resolution procedures, using clear and concise directions.
  • Uses personal initiative, working knowledge and experience to troubleshoot network performance issues. Uses good judgment, attention to detail and persistence. Ensures timely resolution of problems.



Education and Experience Requirements:


Bachelors Degree in Electrical/Electronic Engineering Computer Science or Information Technology or other related field and 4 years of relevant telecommunications experience 
OR 9 years of relevant telecommunications experience

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