Velocity Staff is working with our client in located in Downtown Kansas City to find for a 10+ month contract opportunity, a Help Desk Analyst III. The Help Desk Analyst III is responsible for delivering quality customer service by providing daily technical and operational assistance in the use of personal computers, corporate software applications, and networking. Provides the second level of technical support, addressing the more complex technical issues for which the client's personnel are requesting assistance.
This position includes, but is not limited to, the following competencies and expected results.
This is a hands on position in support of an internal workflow application. Not seeking manager level candidates. Position serves as intermediate support for procurement users between senior support and IT. Will be supporting up to 20 users. Will be responsible for tracking request and re-routing as needed. Previous experience supporting work-flow type applications is preferred.