Velocity Staff is working with our client in Kansas City to find a Business Analyst II to join their team on a 10+ month contract opportunity.
• Bachelor’s Degree and 2 years business analyst experience OR 4 years of business analyst experience
This position designs, manages and leads efforts related to e-business products and services such as customer website portals, outbound email, text communications and other customer self-service applications. The incumbent should be a subject matter expert in user experience and user interface design practices and is responsible for maintaining a working knowledge of best practices in this area and employing that knowledge to improve Company systems and offerings. This involves regular and close interaction with IT staff. The position also supports and collaborates with other areas, especially those that have direct customer contact such as Marketing & Public Affairs and Customer Service.
• Provide leadership and guidance in user experience design and practices.
• Develop and maintain process documentation and monitor and report on status and results of relevant projects, campaigns, programs and services.
• Support software development process through development of test cases and guiding user acceptance testing and other QA activities.