Velocity Staff

Business Analyst II

Location US-MO-Kansas City
Posted Date 2 days ago(2/16/2018 11:32 AM)
# Positions
0

Overview

Velocity Staff is working with our client in Kansas City to find a Business Analyst II to join their team on a 10+ month contract opportunity. 

 

Responsibilities

  • With general supervision, analyze and document business needs and requirements.
  • Serve as a subject matter expert in the design, testing, and implementation of new applications and enhancements to existing applications.
  • Provide end user support of production systems and new technologies.
  • Provide day-to-day production system support to end users of assigned business unit.
  • Investigate initial reports of production application outage or instability, address to appropriate technical team for resolution.
  • Maintain basic application configuration in applications related to assigned business unit.
  • Identify opportunities for business process improvements.
  • Provide business function overview training to IT analysts.
  • Coordinate with business/functional users and IT technical analysts to implement new systems or system modifications, including but not limited to: Define, translate and simplify business requirements; Document business rules and impacted processes or systems; Document functional specifications; Assist in developing test plans with the assigned business unit; Coordinate and execute testing; Collaborate to produce project documentation; Participate in implementation planning; Support training end users of assigned business unit.

Qualifications

  • Expertise in standard concepts, best practices and company procedures related to the assigned business function
  • Knowledge of technology applications used in assigned business function
  • Understand and recognize when business practices can be improved through technology
  • Effective written and oral communication skill, problem solving and decision making
  • Working knowledge of Microsoft office; Outlook, Word and Excel including basic formulas and editing to track and report project status and other data
  • Maintain effective cooperative relationships with both end users and IT analysts
  • Planning skills to coordinate and complete small projects on time and on budget
  • Manage time effectively while assuring attention to details
  • Make sound decisions with general guidance Education/Experience 

 

Education/Experience:

 

• Bachelor’s Degree and 2 years business analyst experience OR 4 years of business analyst experience 

 

Ideal Candidate:

This position designs, manages and leads efforts related to e-business products and services such as customer website portals, outbound email, text communications and other customer self-service applications. The incumbent should be a subject matter expert in user experience and user interface design practices and is responsible for maintaining a working knowledge of best practices in this area and employing that knowledge to improve Company systems and offerings. This involves regular and close interaction with IT staff. The position also supports and collaborates with other areas, especially those that have direct customer contact such as Marketing & Public Affairs and Customer Service.


• Provide leadership and guidance in user experience design and practices.
• Develop and maintain process documentation and monitor and report on status and results of relevant projects, campaigns, programs and services.
• Support software development process through development of test cases and guiding user acceptance testing and other QA activities.

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