Velocity Staff

  • Desktop Technician

    Location US-KS-Kansas City
    Posted Date 2 weeks ago(6/4/2018 10:40 AM)
    # Positions
    1
  • Overview

    Velocity Staff, Inc. is currently working with our client located in Kansas City, KS to identify a Desktop Technician to join their team for a contract to hire opportunity. The right candidate will work as a part of the Deskside and Deployment team and will be responsible for managing computer assets, system images, upgrades, and patching and apply advanced technical support skills and experience to provide second-tier support and deployment of computer software and hardware products and services.

     

    Responsibilities

    • Work independently and with Desktop Architect to package, test, and deploy software
    • Work with Deskside and Deployment team members to test, schedule, and deploy software and patches
    • Receive and record stock, manage asset tagging and asset database
    • Perform all system builds and upgrades as well as manage warranty repair
    • Assist in scheduling and performing hardware and software lifecycle
    • Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products
    • Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets
    • Accurately record all work, troubleshooting, and communications in incident tickets
    • Serve as break/fix escalation for Level 1 service desk team members
    • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

    Qualifications

    Education and Experience

    • Associate’s Degree in technical field or related professional certifications
    • 2-4 years of experience in MS Windows environment performing deskside break/fix support
    • Expert level experience using and troubleshooting MS Office (O365) products
    • Expert level experience troubleshooting Windows 7 and 10 workstations
    • Some experience packaging and deploying software using SCCM or like applications
    • Some experience performing Windows system updates and security patching in an enterprise environment
    • Experience using ticketing systems – ServiceNow preferred
    • Experience managing hardware ordering, stocking, deployment, and lifecycle
    • Certification and/or License Microsoft MCP, Comp-Tia, and/or Apple certifications preferred

    Knowledge, Skills and Abilities

    • Able to demonstrate superior customer service skills
    • Able to communicate and translate complex technical topics into easy to understand concepts
    • Able to communicate clearly and effectively, both verbally and in writing
    • Able to clearly document technical processes
    • Able to proficiently manage and troubleshoot Microsoft desktop operating systems
    • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
    • Working knowledge of Active Directory Users and Comp
    • Working knowledge of Apple products including iPhone, iPad and Mac Computers
    • Strong troubleshooting and management skills of Apple systems
    • Basic understanding of databases and data processing (use of MS SQL and/or Access)

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