Velocity Staff

  • Desktop Support Analyst

    Location US-GA-Savannah
    Posted Date 4 weeks ago(6/26/2018 11:00 AM)
    # Positions
    1
  • Overview

    Velocity Staff, Inc. is working with our client located in Savannah, Georgia to identify a Desktop Support Analyst to join their team. The right candidate will be responsible for providing guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.

    Responsibilities

    • Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
    • Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.
    • Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
    • Provide technical support to executive management and designated VIPs, and training to customer staff.
    • Perform other duties as assigned.

    Qualifications

    • Ability to provide technical support service delivery within established guidelines.
    • Desktop/windows/PC expertise.
    • Problem solving and customer facing skills.
    • Deep understanding of the ITIL Incident Management Process.
    • Excellent interpersonal skills to effectively interact with internal/external clients/vendors.
    • Excellent analytical, assessment, planning, verbal and written communications skills.
    • Soft skills and technical skills that contribute to client satisfaction. 
    • A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.

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