Velocity Staff

  • Senior IBM Tivoli Netcool Administrator

    Location US-GA-Savannah
    Posted Date 2 weeks ago(7/9/2018 8:52 PM)
    # Positions
    1
  • Overview

    Velocity Staff, Inc. is currently working with our end client in Savannah, GA to identify a Senior IBM Tivoli Netcool Administrator to support their Netcool Environment on a long term contract opportunity.  There is the potential for permanent hire for the right candidate, should there be mutual interest.  

    The right candidate will be responsible for the maintenance and configuration of the Enterprise level IT monitoring systems.  He/She would provide support on a Monday-Friday standard business hours schedule but would also responsible for occasional on-call, extended hour, and weekend support as required by mission or emergency situations.  This position is for a senior level resource that can work in a very rapid paced environment independently.  

    Primary Duties Include:

    • Responsible for the maintenance and configuration of the Enterprise level IT monitoring system, IBM’s ITM Netcool Suite of products including Operations Insights, Omnibus, Impact etc.
    • Responsible for the maintenance and configuration of the Enterprise level IT monitoring system SolarWinds Suite of products including Network Management, Storage Management and Virtualization Management.
    • In addition, this resource will be involved in the design and implementation of IBM and SolarWinds Enterprise Monitoring solutions.

    Responsibilities

     

    • Setting up administrator and service accounts, tuning system performance, installing system wide software and allocate mass storage space.
    • Troubleshoot and resolve moderate to complex system/application issues.
    • Interact with users and evaluates vendor products.
    • Make recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
    • Application of security settings and other commercial best practices such as NIST 800-53 and ISO 27001.
    • Provide coaching and reviewing the work of lower level technical staff.
    • Provide support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations.

    Qualifications

    BASIC QUALIFICATIONS:

    • Bachelor's Degree in a relevant technical discipline and 8+ years of work experience in IBM’s ITM Netcool Suite of products including NOI, ITNM, TIP, DASH, ITNM required. 4+ years of additional related years of experience is accepted in lieu of a degree.
    • Strong knowledge in Netcool Omnibus, Impact, ITNM, ITM and DASH.
    • Knowledge and experience in architecting, design and implementation of IBM Enterprise Monitoring solutions.
    • Excellent knowledge in Event Management process and should have experience in Integrating ITM, Netcool and ITNM.
    • Good knowledge in Java / IPL Scripts and should able to create / modify the scripts in Impact.
    • Ability to troubleshoot and resolve moderate to complex system/application issues.
    • Experienced in writing automated scripts in UNIX and Windows OS for maintaining the health of the applications.
    • Ability in performance monitoring and tuning.
    • Assist with the integration with other NMS and external ticketing systems.
    • Prepare and submit change requests, user guides, training guides and other required documentation in support of capabilities for the Netcool systems.
    • Ability to work with Operations to identify rules and correlation opportunities to enhance the user experience to monitor alarms.
    • Assist with deploying Netcool and appropriate rulesets on LANs, WANs, and other related networking infrastructure supporting Network Services.
    • Application of security settings and other commercial best practices such as NIST 800-53 and ISO 27001.

    PREFERRED QUALIFICATIONS:

    • Integration of Network Management (NM) and Element Management (EM) systems with network performance, trouble ticketing, and security subsystems highly desired.
    • Experience with support systems to include enclave Ethernet switches, storage area networks (SAN), and network attached storage (NAS).
    • Candidates with a thorough knowledge of networking principles to included TCP/IP a plus.
    • Experience with a ticketing system such as ServiceNow.
    • ITIL v3 Foundation certified.
    • Linux environment experience.
    • Windows Server experience.
    • Experience working with virtual environments.

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