Velocity Staff

  • Desktop Support Analyst

    Location US-MO-Kansas City
    Posted Date 2 weeks ago(7/10/2018 5:32 PM)
    # Positions
    1
  • Overview

    Velocity Staff, Inc. is currently seeking a Desktop / PC Support professional with expertise in the installation, maintenance and support of desktop computing platforms, as well as installing software not distributed via the network.  Experience with Windows 10 essential with the ability to support and guide users on the new software.  This position is a 9+ month contract based opportunity and will work closely with the client's internal IT Support staff team as well as business unit team members.  

    Responsibilities

    • Using established guidelines and procedures, installs, upgrades, images, configures and maintains desktop hardware.

    • Using established guidelines and procedures, installs, upgrades, and configures desktop applications and "specialty" software, as requested and approved.

    • Provides technical support and guidance to end users and guides the user through diagnostic and resolution procedures, using clear and concise instructions.

    • Resolves issues using good judgment, attention to detail and in a timely manner. Escalates problems when necessary and learns from their successful resolution for future issues.

    Qualifications

    • Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system.

    • Working knowledge of desktop operating and networking systems.

    • Proven experience working with the installation, configuration, support, troubleshooting and user rollout of Windows 10

    • Other competencies as required by specific assignments may include knowledge of audio visual systems, ruggedized laptops, virus kiosks and other equipment.

    • Communicates effectively with all levels of employees, both technical and non-technical.

    • Manages time effectively while assuring attention to details.

    • Finishes tasks accurately, completely and in a timely manner.

    • Works effectively in a team environment.

    • Makes sound decisions with general guidance.

    • Other competencies as required by specific assignments may include knowledge of audio visual systems, ruggedized laptops, virus kiosks and other equipment.

     

    Education/Experience

     

    • Associate’s Degree in a computer science-related field and 2 years desktop operating and networking systems OR

    • 4 years recent experience in desktop operating and networking systems

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