Velocity Staff

Technical Support Services Technician

Location US-KS-Kansas City
Posted Date 1 month ago(8/20/2021 11:42 AM)
# Positions


Velocity Staff, Inc. is working with our client located in Kansas City to identify a Support Services Technician to join their Support Services team on a 12+ month contract. The right candidate would be responsible for performing network administration support and analysis functions by ensuring the uptime, performance, resource availability, and security of the networks managed according to operational guidelines as well as provide network support to users and identify and troubleshoot routine problems. 


  • Communicate networking issues to internal or external customers and to next level Administrator.
  • Monitor network devices, interfaces and applications for connectivity and optimal performance.  
  • Identify opportunities for how network performance can be improved. Work independently and receive general guidance on new work activity.
  • Monitor network devices, interfaces and applications via LogicMonitor.
  • Correlate multiple network and customer issues identified with alarms / alerts received. 
  • Create and track incident tickets and assignments.
  • Create and assign incident tickets based on priority, impact, and complexity to appropriate fix agents. 
  • Issue outage notification event communications.
  • Initiate major outage communication technical bridges.
  • Escalate incidents according to process.
  • Complete service level tasks, including IP address requests, DNS requests, and account provisioning requests. 
  • Install and test network software including upgrades, fixes, and patches.
  • Implement and utilize network monitoring and performance tools.
  • Perform periodic cabling efforts (installs, changes, removals.)
  • Interface with internal and external customers to troubleshoot and resolve network issues.
  • Educate end users on technology.
  • Keep up to date on industry trends and continuously enhance professional expertise and knowledge. 
  • Adhere to established policies, processes and procedures. 
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.


  • Associate's Degree in computer science, information technology, or related technical curriculum, or equivalent practical work experience (work experience may be substituted for the required education on a year-for-year basis.)
  • 1-3 years of progressive network administration or related experience including: 
      o utilizing CISCO network equipment.
      o monitoring, network diagnostic, and network analytics tools.
      o configuring and deploying layer 2 and layer 3 internetworking devices, specifically Cisco products. 
      o configuring and monitoring Cisco WLAN Controllers.
      o troubleshooting network related issues.
      o implementing and utilizing network monitoring and performance tools.
      o installing and testing network software including upgrades, fixes, and patches.
  • Experience using Visio, Word, and Excel.
  • Certification and/or License – CCNA or equivalent Cisco certifications preferred.
  • Able to work individually with limited supervision.
  • Able to demonstrate strong sense of professionalism, integrity, and ethics.
  • Able to communicate effectively, both verbally and in writing to technical and non-technical audiences. 
  • Able to troubleshoot operational difficulties and problems.
  • Skill in analytical thinking, including research, interpreting data, and analyzing information. 
  • Able to maintain confidentiality. 
  • Knowledge of and skill in software applications, such as Excel, Word, Visio, and Outlook. 
  • Must be able to read, write and speak English.


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