Velocity Staff, Inc. is working with our client located in Kansas City to identify an Executive IT Support Manager to join their team.The Executive IT Support Manager will be responsible for the effective service delivery of IT supported applications, access, IT-supported workforce management, and meeting events for our Executive team. He/She will be managing, evaluating, influencing and executing with a matrixed IT team and will interface daily with Executives, IT, Security, Customer Support, and Executive Support members and the corporate user community to deliver world-class IT services. He/She will be directly involved in resolving user escalations and coordinating the communication of service outages.
As a member of the IT leadership team, this person is expected to demonstrate an ongoing commitment to company values and to be an example for his/her team. Occasionally, this position will be involved in resolving issues escalated outside of normal business hours and, therefore, will be required to carry a mobile phone or otherwise be available outside normal business hours. The successful candidate must be receptive to management direction and coaching to increase his/her individual and team effectiveness. Additional responsibilities include:
This position requires someone who is outgoing, values a positive customer experience, has excellent professional presence and communications skills, and enjoys working in a team environment. Must have a minimum of 2 years IT experience in an Executive / White Glove support position. Must have 5-8 years experience working in IT. Must have practical IT experience with ticketing and queue management. Successful candidates will have strong experience in troubleshooting and root cause analysis. Must have experience establishing performance thresholds and monitoring systems for failures or degraded performance. Must be current with PC and Mac hardware and technology trends. Must have strong research and problem solving abilities. Must be able to leverage the talents of your employees to build high performance teams. Must have excellent communication skills, both verbal and written. Must have a Bachelor's degree in Business, Technology, or Engineering.
In order to be successful in this role, we need someone who has: